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Orders canceled within 2 hours of being placed will not be subject to any fees. Two hours after an order is placed with a debit card or credit, you may be subject to a fee of 3.5% of your total order amount to cover transaction fees as well as any restocking and shipping fees outlined before, which will be deducted from your refund amount.

Orders placed online typically ship within 1-2 business days. For larger shipments our team will schedule a delivery appointment prior to shipping.

Orders shipped Monday through Friday (excluding bank holidays) are typically in transit for 3-7 business days.

If and only if the shipment has been damaged beyond recognition, has been rendered defective, do we recommend that you reject the shipment. Scratches and dents can be addressed with a replacement part shipment, but rejecting a shipment should only be reserved for major damage. Please call us at 1-800-878-0320 if you have any questions about rejecting a shipment before you decide to do so, and we will be happy to help during our normal business hours.

Call us at 1-800-878-0320 option 2 - Monday - Friday from 8am - 5pm CST.

We accept multiple payment methods for your convenience, including all major credit cards, debit cards, ACH transfers, wire transfers, and checks. If you have any specific payment inquiries or need assistance with financing options, our team is happy to help.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

No, the prices listed on our website cover the cost of the equipment only. Installation is an additional cost that will be calculated separately based on the specifics of your order. Our team will provide you with a detailed estimate during the sales process.

Yes, we offer installation services across the country through our network of professional installers. Our team will coordinate with our installers to ensure your equipment is installed safely and efficiently.

Installation time depends on the type and size of the equipment being installed. Most individual pieces of equipment take about one day to install. On average, a typical small to medium-sized playground, including safety surfacing and borders is usually completed within 3-5 days. Larger structures may take 3-5 days each, while poured-in-place (PIP) surfacing installations generally require 2-3 days.